PortBIS FAQ
Contents
-
PortBIS FAQ
- Why is my container not found?
- Why do I not have a MT Gate In and I returned the container?
- Why can’t I see the Delivery Order information?
- Which Port Authorities are involved?
- Which Shipping Lines are involved?
- Which Container Parks are involved?
- Where do the email alerts get sent?
- What does the “*” mean in vessel schedules?
- Can I see MT Gate info if the DO was not done via TG?
Why is my container not found?
You may not be able to find your container for a number of reasons, including:
- PortBIS has not been advised that the container has been loaded onto a vessel
- The container is not been handled by a Shipping Line using PortBIS
- The container is not been handled by a Container Park using PortBIS
- Container Park may be yet to advise the Shipping Line the container has been returned
Why do I not have a MT Gate In and I returned the container?
This can be due to two issues:
- Container Park not involved in PortBIS
- Container Park is yet to process the container return
Why can’t I see the Delivery Order information?
You are only able to see Delivery Order details if the Shipping Lines nominated you as the owner of the DO.
Which Port Authorities are involved?
- Sydney
- Brisbane
- Fremantle
- Flinders
- Melbourne are in discussions with Commerce Plus
Which Shipping Lines are involved?
- APL
- COSCO
- Hamburg Sud
- Maersk
- MISC
- NYC
- PAE
Which Container Parks are involved?
- Chalmers / Fisherman Isl
P&O Trans / Fisherman Islands
- Container Swinglift
- CC Containers / Brisbane
- Gateway / Brisbane
- MCS / Banksmeadow
- MCS / Cooks River
- Cooks River
P&O Trans / Port Botany
- Patricks / Camellia (Seatons)
- MT Movements
- Tyne / Sydney
- MRS / Yarraville
- Patrick / Coode Park
- CC Containers / Altona Nth
- VCM / Sommerville Rd
- Oceania Container Services (OCS) / Laverton
- Allied Containers
- Port Melbourne Container Park
S&C (SCT) / Adelaide
- DP World, Outer Harbour / Adelaide
MacKenzie Intermodal
- Symons / Adelaide
- Kerry Logistics
P&O Trans / Fremantle
Where do the email alerts get sent?
The alerts are sent to the same email address as delivery orders, you can find this at the registration option within the purple bar
What does the “*” mean in vessel schedules?
The "*" is used to show that the time is actual not estimated.
Can I see MT Gate info if the DO was not done via TG?
If you receive the delivery order the container is automatically added to the watch list, else you can add them manually