Fixing PRA Errors

One of the requests that we receive regularly is to provide help in understanding the PRA error messages that the terminals and 1-Stop provide as they are not easily understood.

With this in mind we have developed instructions on how to fix the errors that occur with PRAs.

• Once you realise that your PRA is in error, open the PRA from the PRA menu in Exportnet
• You will notice that next to the red Error warning there is a question mark icon.

  

• By clicking on the question mark a pop up will appear with more detailed instructions on how to fix the problem.

• If the instructions are not useful or more detailed information is needed please email support@commerceplus.net.au so we can update the instructions.