= PortBIS FAQ = <> == Why is my container not found? == You may not be able to find your container for a number of reasons, including: * PortBIS has not been advised that the container has been loaded onto a vessel * The container is not been handled by a Shipping Line using PortBIS * The container is not been handled by a Container Park using PortBIS * Container Park may be yet to advise the Shipping Line the container has been returned == Why do I not have a MT Gate In and I returned the container? == This can be due to two issues: * Container Park not involved in PortBIS * Container Park is yet to process the container return == Why can’t I see the Delivery Order information? == You are only able to see Delivery Order details if the Shipping Lines nominated you as the owner of the DO. == Which Port Authorities are involved? == * Sydney * Brisbane * Fremantle * Flinders * Melbourne are in discussions with Commerce Plus == Which Shipping Lines are involved? == * APL * COSCO * Hamburg Sud * Maersk * MISC * NYC * PAE == Which Container Parks are involved? == * Chalmers / Fisherman Isl * P&O Trans / Fisherman Islands * Container Swinglift * CC Containers / Brisbane * Gateway / Brisbane * MCS / Banksmeadow * MCS / Cooks River * Cooks River * P&O Trans / Port Botany * Patricks / Camellia (Seatons) * MT Movements * Tyne / Sydney * MRS / Yarraville * Patrick / Coode Park * CC Containers / Altona Nth * VCM / Sommerville Rd * Oceania Container Services (OCS) / Laverton * Allied Containers * Port Melbourne Container Park * S&C (SCT) / Adelaide * DP World, Outer Harbour / Adelaide * MacKenzie Intermodal * Symons / Adelaide * Kerry Logistics * P&O Trans / Fremantle == Where do the email alerts get sent? == The alerts are sent to the same email address as delivery orders, you can find this at the registration option within the purple bar == What does the “*” mean in vessel schedules? == The "*" is used to show that the time is actual not estimated. == Can I see MT Gate info if the DO was not done via TG? == If you receive the delivery order the container is automatically added to the watch list, else you can add them manually